Privacy Policy

Effective Date: 11 August 2026
Last Updated: 11 August 2026

At Palack Scents (“Palack Scents”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when you use our website, place an order, create an account, contact us, or otherwise interact with our services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when we may share it, and the rights you may have regarding your personal information.

This Privacy Policy applies to our website, palackscents.com, and related services operated by Palack Scents.

We process personal information in accordance with applicable laws of Ghana, including the Data Protection Act, 2012 (Act 843), as applicable.

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  1. INFORMATION WE COLLECT

Depending on how you interact with Palack Scents, we may collect the following information:

1.1 Information you provide when placing an order

When you purchase products from us, we may collect:

  • Full name
  • Email address
  • Telephone/mobile number
  • Billing address
  • Delivery address
  • Order details
  • Products purchased
  • Order value and transaction information
  • Delivery or pickup information
  • Any notes or additional information you provide during checkout

We use this information to process, fulfil and manage your order.

1.2 Customer account information

If you create a customer account, we may collect and store information such as:

  • Name
  • Email address
  • Password/account credentials
  • Saved billing and delivery addresses
  • Order history
  • Account preferences

Your account allows you to view previous orders, manage your information and use other account-related features available on our website.

1.3 Information submitted through forms

If you contact us through a contact form, enquiry form, customer service form or another form on our website, we may collect the information you choose to provide, such as your:

  • Name
  • Email address
  • Telephone number
  • Message or enquiry
  • Other information voluntarily included in your submission

We use this information to respond to your enquiry and provide customer support.

1.4 Payment information

When you pay for an order, payment may be processed through third-party payment providers such as Paystack.

Payment information may include transaction-related information necessary to process and verify your payment.

Where payment is processed through a third-party payment provider, your payment information may be handled directly by that provider in accordance with its own privacy policy and applicable security requirements.

Palack Scents does not intentionally store complete card numbers, CVV/security codes or other sensitive card authentication information on our website.

1.5 Communications

If you contact Palack Scents by email, telephone, WhatsApp, social media, or another communication channel, we may retain information necessary to respond to you, resolve an issue, provide customer support, or keep appropriate business records.

1.6 Automatically collected information

When you visit our website, certain technical information may be collected automatically, depending on the services and technologies enabled on the website.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location derived from technical information
  • Pages visited
  • Date and time of visits
  • Referring pages
  • Website interactions
  • Technical and security information

This information may be used to maintain website security, diagnose technical problems, understand website usage and improve our services.

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  1. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  1. Process and fulfil your orders.
  2. Process payments and confirm transactions.
  3. Arrange deliveries and customer pickups.
  4. Provide order updates and delivery information.
  5. Create and manage customer accounts.
  6. Provide customer support.
  7. Respond to enquiries and messages.
  8. Send transactional emails, including order confirmations, payment notifications and delivery/order updates.
  9. Maintain records of transactions and customer interactions.
  10. Prevent fraud, abuse and unauthorised activity.
  11. Protect the security and integrity of our website.
  12. Improve our website, products, services and customer experience.
  13. Understand how customers use our website.
  14. Analyse website performance and traffic where analytics tools are enabled.
  15. Comply with applicable legal, regulatory, accounting and tax obligations.
  16. Establish, exercise or defend our legal rights where necessary.
  17. Send marketing communications where you have provided the appropriate consent or where otherwise permitted by applicable law.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

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  1. ORDER AND DELIVERY INFORMATION

When you place an order, Palack Scents needs certain information to fulfil that order.

Your name, telephone number, delivery address and relevant order information may be provided to delivery personnel, courier services or other service providers involved in fulfilling your order.

Where you select customer pickup, we may use your name, telephone number, order information and pickup details to arrange and verify the collection of your order.

We only intend to provide information reasonably necessary to complete the delivery or pickup.

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  1. EMAILS AND NOTIFICATIONS

We may send you emails relating to your transactions and use of our services, including:

  • Order confirmations
  • Payment confirmations
  • Order status updates
  • Delivery notifications
  • Pickup notifications
  • Account-related messages
  • Customer service responses
  • Important website or service notices

These communications are considered transactional or service-related communications and may be sent when necessary to provide the service you requested.

Where permitted by applicable law, we may also send promotional or marketing communications. You may unsubscribe from marketing communications at any time.

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  1. WHATSAPP AND OTHER COMMUNICATION CHANNELS

Palack Scents may provide WhatsApp or other communication channels for customer support, enquiries, order assistance or business communication.

If you choose to contact us through WhatsApp or another third-party platform, information you provide through that platform may also be subject to that platform’s own privacy policy and terms.

We recommend that you do not send unnecessary sensitive or confidential information through social media or messaging platforms.

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  1. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information about your visit.

We may use cookies to:

  • Keep products in your shopping cart.
  • Maintain your customer session.
  • Allow customer accounts and login functionality to work.
  • Remember certain preferences.
  • Improve website performance.
  • Understand website usage.
  • Help maintain website security.
  • Support website analytics and other features where enabled.

Some cookies may be placed by third-party services used by our website.

You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect the functionality of shopping carts, customer accounts, checkout or other website features.

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  1. ANALYTICS AND WEBSITE PERFORMANCE

We may use analytics and website performance tools, such as Google Analytics or similar services, to understand how visitors use our website and to improve our website and services.

These services may collect information such as device information, IP-related information, pages visited, interactions, approximate location and other usage information, depending on the configuration of the service.

Where such services are enabled, they may process information according to their own privacy policies and terms.

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  1. THIRD-PARTY SERVICE PROVIDERS

Palack Scents uses third-party technologies and service providers to operate and maintain the website and provide services to customers.

Depending on the services currently enabled on the website, these may include:

  • WordPress for website management.
  • WooCommerce for online store, customer account and order functionality.
  • Hostinger for website hosting and related infrastructure.
  • Paystack for payment processing.
  • Email/SMTP service providers for sending transactional emails.
  • Delivery or courier providers for fulfilling orders.
  • Website security, backup, caching and performance services.
  • Analytics and search/website performance services.
  • Communication platforms such as WhatsApp.
  • Other plugins, extensions or service providers required to operate particular website features.

Third-party providers may process personal information on our behalf or independently as part of providing their services.

We seek to use reputable service providers and limit the information shared with them to what is reasonably necessary for the relevant service.

Third-party providers have their own privacy policies and terms governing their services.

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  1. PAYMENT PROCESSING

Payments on Palack Scents may be processed through Paystack.

When you select a payment method provided by Paystack, information necessary to complete the transaction may be transferred to or processed by Paystack and relevant payment networks or financial institutions.

Paystack states that merchants generally do not receive customers’ full card information through its payment processing services. (Paystack)

For more information about how Paystack processes personal information, customers should review Paystack’s current privacy policy.

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  1. HOW WE SHARE PERSONAL INFORMATION

We do not sell or rent your personal information to third parties for their own unrelated marketing purposes.

We may disclose personal information where reasonably necessary to:

  • Process and fulfil your order.
  • Process payments.
  • Deliver your purchases.
  • Arrange customer pickup.
  • Provide customer support.
  • Send transactional communications.
  • Maintain and secure our website.
  • Provide hosting, technical and website services.
  • Analyse and improve website performance.
  • Prevent fraud or unauthorised activity.
  • Comply with legal or regulatory requirements.
  • Respond to lawful requests from competent authorities.
  • Protect the rights, property or safety of Palack Scents, our customers or others.
  • Establish, exercise or defend legal claims.

Where we use a service provider to process information on our behalf, we seek to ensure that the provider handles the information appropriately and only for legitimate purposes.

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  1. INTERNATIONAL DATA TRANSFERS

Some service providers used by Palack Scents may operate outside Ghana or may process information using infrastructure located outside Ghana.

As a result, personal information may be transferred to or processed in another country where necessary for the provision of a service.

Where applicable, we will take reasonable steps to ensure that personal information receives appropriate protection and is processed in accordance with applicable data protection requirements.

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  1. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Security measures may include:

  • SSL/HTTPS encryption.
  • Access controls.
  • Website security measures.
  • Software and plugin updates.
  • Security monitoring.
  • Backups.
  • Restricted administrative access.
  • Appropriate authentication measures.
  • Security and performance tools.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and should not share your password with other people.

If you believe your account or personal information has been compromised, please contact us promptly.

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  1. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing and maintaining records of transactions.
  • Providing customer services.
  • Managing customer accounts.
  • Handling returns, refunds, disputes or complaints.
  • Meeting accounting, tax and other legal obligations.
  • Preventing fraud and maintaining security.
  • Establishing, exercising or defending legal claims.

The exact retention period may depend on the type of information and the reason it was collected.

WooCommerce provides store administrators with tools to configure personal-data retention and removal settings, including options relating to customer orders and accounts. (WooCommerce)

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

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  1. YOUR DATA PROTECTION RIGHTS

Subject to applicable law and any relevant exceptions, you may have rights concerning your personal information.

These may include the right to:

  • Be informed about the processing of your personal information.
  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Object to certain processing of your personal information.
  • Request deletion or removal of personal information where legally applicable.
  • Request restriction of certain processing where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Request information about the purposes for which your information is processed.
  • Make a complaint regarding the handling of your personal information.

The Data Protection Commission of Ghana identifies data-subject rights under sections 39–44 of the Data Protection Act, 2012 (Act 843), including rights relating to access and objection. (Data Protection Commission)

Some rights may be subject to legal limitations. For example, we may need to retain certain information where required by law or where necessary to establish, exercise or defend a legal claim.

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  1. HOW TO EXERCISE YOUR RIGHTS

To request access, correction, deletion, restriction or other action regarding your personal information, please contact Palack Scents using the contact details provided below.

When making a request, we may need to verify your identity before releasing, changing or deleting personal information.

We will consider and respond to valid requests within the timeframe required by applicable law.

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  1. CHILDREN’S PRIVACY

Palack Scents is an online retail business and does not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

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  1. MARKETING COMMUNICATIONS

Where applicable, we may send promotional communications about fragrances, products, offers, new arrivals and other Palack Scents updates.

Where consent is required, we will seek the appropriate consent before sending such communications.

You can unsubscribe from promotional emails by using the unsubscribe option included in the relevant email or by contacting us.

Even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications concerning your orders or account.

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  1. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, services or social media platforms.

Palack Scents is not responsible for the privacy practices, content or security of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

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  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services.
  • Changes to our website or technology.
  • Changes to third-party service providers.
  • Changes in how we process personal information.
  • Changes in applicable laws or regulatory requirements.

When we update this policy, we will change the Last Updated date at the top of the policy.

Where a change materially affects how we use personal information, we will provide additional notice or obtain consent where required by applicable law.

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  1. CONTACT US

If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how your personal information is handled, please contact Palack Scents.

Palack Scents
Website: palackscents.com
Email: info@palackscents.com
Telephone/WhatsApp: (+233) 554744881
Business Address: PALACK SCENTS
JQJ4+2R, Accra, Ghana

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

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  1. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of the Republic of Ghana, including the Data Protection Act, 2012 (Act 843), as applicable.

Nothing in this Privacy Policy is intended to remove or limit any rights that you have under applicable law.

Last Updated: 11 August 2026

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