Terms and Conditions

Effective Date: 11 August 2026
Last Updated: 11 August 2026

Welcome to Palack Scents. These Terms and Conditions (“Terms”) govern your use of our website, palackscents.com, and your purchase of products and services from Palack Scents (“Palack Scents”, “we”, “us”, or “our”).

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms.

Please read them carefully before using our website or placing an order.

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  1. ABOUT PALACK SCENTS

Palack Scents operates an online fragrance retail store through palackscents.com.

We offer fragrances and related products for customers in Ghana.

These Terms apply to all visitors, customers and users of our website.

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  1. ELIGIBILITY TO USE OUR WEBSITE

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information you provide to us is accurate and complete.
  • You will use the website lawfully.
  • You will not use the website for fraudulent, abusive or unauthorised purposes.

If you are purchasing on behalf of another person or organisation, you confirm that you have the necessary authority to do so.

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  1. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen.
  • Packaging, labels or product presentation may occasionally differ from website photographs.
  • Product availability may change without notice.
  • Product descriptions may be updated from time to time.
  • Minor differences between photographs and the actual product do not necessarily indicate that the wrong product has been supplied.

Where appropriate, we will provide relevant product information on the product page.

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  1. FRAGRANCE PERFORMANCE

Fragrance performance can vary between individuals and environments.

Factors including skin type, temperature, humidity, application method and personal body chemistry may affect:

  • Longevity
  • Projection
  • Sillage
  • Overall scent experience

Statements regarding fragrance performance are provided as general guidance and should not be interpreted as a guarantee that a fragrance will perform identically for every customer.

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  1. PRODUCT AUTHENTICITY

Palack Scents aims to supply genuine products sourced through legitimate channels.

Customers should not assume that differences in packaging, batch codes, bottle appearance or performance automatically indicate that a product is counterfeit, as manufacturers may change packaging and formulations over time.

If you have concerns about the authenticity or condition of a product you received, please contact us promptly with your order information and relevant photographs.

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  1. PRODUCT PRICES

All prices displayed on the website are stated in Ghanaian Cedis (GHS) unless otherwise indicated.

We reserve the right to:

  • Change product prices at any time.
  • Correct pricing errors.
  • Change promotional prices.
  • End promotions without prior notice.
  • Update product information.

A price change will not affect an order that has already been accepted and confirmed, except where applicable law permits otherwise or where the displayed price resulted from an obvious error.

If an obvious pricing error occurs before an order is accepted, we may contact you before processing the order.

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  1. PRODUCT AVAILABILITY

All products are subject to availability.

A product being displayed on the website does not necessarily guarantee that it will remain available until checkout or payment is completed.

If a product becomes unavailable after you place an order, we may:

  • Contact you regarding the unavailable item.
  • Offer an alternative where appropriate.
  • Remove the unavailable item from the order.
  • Provide a refund where payment has already been made for an item that cannot be supplied.

Where a refund is appropriate, it will be handled using the applicable payment/refund process.

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  1. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation email or other notification.

An order confirmation does not necessarily mean that Palack Scents has accepted the order in every circumstance.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including where:

  • A product is unavailable.
  • There is an obvious pricing or product information error.
  • We suspect fraudulent or unauthorised activity.
  • Payment cannot be verified.
  • The delivery information provided is incomplete or incorrect.
  • There are circumstances outside our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.

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  1. CUSTOMER INFORMATION

You are responsible for ensuring that information provided during checkout is accurate.

This includes:

  • Your name
  • Telephone number
  • Email address
  • Delivery address
  • Pickup information
  • Other information necessary to process your order

Palack Scents is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.

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  1. PAYMENT

We may offer payment methods including card and other electronic payment options through third-party payment providers such as Paystack.

Payment must be successfully authorised or confirmed before an order is considered paid.

If a payment fails, is reversed, is cancelled or cannot be verified, we may suspend or cancel the relevant order.

Payments processed through third-party providers may also be subject to the terms and conditions of those providers.

Palack Scents does not intentionally store complete payment card numbers or CVV/security codes on its website.

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  1. DELIVERY

We provide delivery services to customers within Ghana, subject to the delivery areas and options available at checkout.

Delivery charges, estimated delivery periods and available delivery options may vary depending on:

  • Delivery location
  • Order size
  • Delivery method
  • Courier availability
  • Operational circumstances

Any delivery timeframe displayed on the website is an estimate unless expressly stated otherwise.

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Traffic
  • Weather
  • Courier delays
  • Incorrect delivery information
  • Public holidays
  • Road or transportation disruptions
  • Other unforeseen circumstances

We will make reasonable efforts to ensure that orders are delivered to the address provided by the customer.

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  1. CUSTOMER PICKUP

Where customer pickup is available, customers may select the pickup option during checkout or through the applicable pickup arrangement.

Customers may be required to provide order details or other reasonable information to verify the order before collection.

Pickup instructions, location and available pickup times will be communicated through the relevant order or customer-service channel.

Customers should collect their orders within the communicated pickup period.

If an order is not collected within a reasonable period, we may contact the customer to arrange a new pickup time.

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  1. DELIVERY AND RISK

Once an order has been handed to the customer or delivered to the delivery location provided by the customer, responsibility for the products generally passes to the customer, subject to applicable law.

Where delivery is performed by a third-party courier, the courier may be responsible for transportation after receiving the package from Palack Scents, subject to the courier’s applicable terms.

We will nevertheless make reasonable efforts to assist customers where a delivery issue occurs.

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  1. INSPECTION OF PRODUCTS

Customers should inspect their order as soon as reasonably possible after receiving it.

If you receive:

  • The wrong product
  • A damaged product
  • A missing product
  • An item that appears to have been damaged during delivery

please contact Palack Scents as soon as possible.

Where appropriate, we may request:

  • Your order number
  • Photographs or videos of the product
  • Photographs of the packaging
  • Details of the issue
  • Other information reasonably required to investigate the matter

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  1. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are subject to our applicable Returns and Refund Policy and applicable Ghanaian law.

Because fragrances and other products may be opened, used or tampered with, certain products may not be eligible for return or exchange once opened or used, except where the product is defective, damaged, incorrect, or applicable law provides otherwise.

Before returning an item, customers should contact Palack Scents for instructions.

Do not send products back without first contacting us unless we have specifically instructed you to do so.

Where a refund is approved, the method and timing of the refund may depend on the original payment method and the relevant payment provider.

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  1. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, incomplete or incorrect, please contact us promptly.

We may investigate the issue before providing a replacement, refund or other appropriate resolution.

We may request photographs or other evidence to help determine what happened.

Nothing in this section limits any rights you may have under applicable law.

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  1. PROMOTIONS AND DISCOUNTS

From time to time, Palack Scents may offer promotions, discounts, vouchers or special offers.

Unless otherwise stated:

  • Promotions are subject to availability.
  • Promotional offers may have specific terms.
  • Offers may have start and end dates.
  • Some promotions may not be combined.
  • We may withdraw or modify a promotion where reasonably necessary.
  • A promotion cannot be exchanged for cash unless expressly stated.

Specific promotional terms will apply where they differ from these general Terms.

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  1. CUSTOMER ACCOUNTS

Customers may have the option to create an account on our website.

You are responsible for:

  • Keeping your login credentials confidential.
  • Providing accurate account information.
  • Updating your information when necessary.
  • Not allowing unauthorised persons to access your account.

You should notify us if you believe that your account has been accessed without your permission.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention or violation of these Terms.

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  1. WEBSITE USE

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt to gain unauthorised access to our website or systems.
  • Introduce viruses, malware or other harmful code.
  • Interfere with website security or functionality.
  • Attempt to access another customer’s account.
  • Use automated systems to scrape or collect information without permission.
  • Copy, reproduce or exploit website content without appropriate authorisation.
  • Submit false, fraudulent or misleading information.
  • Use the website in a way that could damage Palack Scents or its customers.

We reserve the right to restrict or terminate access to the website where reasonably necessary.

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  1. INTELLECTUAL PROPERTY

Unless otherwise stated, content appearing on the Palack Scents website, including:

  • Logos
  • Branding
  • Product descriptions
  • Original photographs
  • Graphics
  • Website design
  • Text
  • Videos
  • Other original materials

may be owned by or licensed to Palack Scents and may be protected by applicable intellectual-property laws.

You may view and use the website for personal and legitimate shopping purposes.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our original content without our prior written permission, except where permitted by law.

Third-party trademarks, brand names and product names remain the property of their respective owners.

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  1. CUSTOMER REVIEWS AND SUBMISSIONS

Where we allow customers to submit reviews, comments, photographs or other content, you agree that:

  • Your submission must be truthful and based on your genuine experience.
  • You must not submit unlawful, defamatory, abusive, threatening or misleading content.
  • You must not impersonate another person.
  • You must not submit content that infringes another person’s intellectual-property or privacy rights.
  • You must not upload malicious software or harmful material.

By submitting content to Palack Scents for publication, you grant us permission to use, reproduce, display and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or is otherwise inappropriate.

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  1. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment providers, delivery services, communication platforms, analytics services and other external websites.

Third-party services are governed by their own terms and policies.

Palack Scents is not responsible for the content, availability, security or privacy practices of third-party websites or services that we do not control.

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  1. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee that:

  • The website will always be available.
  • The website will always be error-free.
  • Every feature will always operate without interruption.
  • The website will be free from viruses or other harmful components.

Website availability may occasionally be affected by maintenance, technical problems, hosting issues, security incidents or circumstances beyond our reasonable control.

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  1. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Palack Scents will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to remove or restrict any consumer rights or legal protections that cannot lawfully be excluded.

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  1. EVENTS OUTSIDE OUR CONTROL

Palack Scents will not be responsible for delays or failure to perform obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Severe weather
  • Fire
  • Flooding
  • Epidemics or pandemics
  • Government actions
  • Civil disturbances
  • Strikes
  • Transportation disruptions
  • Internet or telecommunications failures
  • Power outages
  • Cybersecurity incidents
  • Third-party service failures
  • Other events beyond our reasonable control

We will make reasonable efforts to minimise the impact of such events on customers.

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  1. PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how Palack Scents collects, uses, stores and protects personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

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  1. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Changes may be made to reflect:

  • Changes to our products or services.
  • Changes to our website.
  • Changes to payment, delivery or pickup arrangements.
  • Changes in applicable law.
  • Changes to our business practices.

The updated Terms will be posted on our website with a revised Last Updated date.

Where appropriate, significant changes may be communicated to customers through additional notice.

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  1. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

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  1. NO WAIVER

If Palack Scents does not immediately enforce a provision of these Terms, that does not mean that Palack Scents has permanently waived its right to enforce that provision later.

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  1. GOVERNING LAW

These Terms are governed by the applicable laws of the Republic of Ghana.

Any disputes relating to the use of our website or purchase of products from Palack Scents shall be dealt with in accordance with applicable Ghanaian law.

Nothing in these Terms prevents a consumer from exercising rights or pursuing remedies available under applicable law.

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  1. CONTACT US

If you have questions regarding these Terms, an order, delivery, payment, returns or any other matter relating to Palack Scents, please contact us using the details below.

Palack Scents
Website: palackscents.com
Email: info@palackscents.com
Telephone/WhatsApp: (+233) 554744881
Business Address: PALACK SCENTS
JQJ4+2R, Accra, Ghana

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By using palackscents.com or placing an order, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them.

Last Updated: 11 August 2026

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