What is Palack Scents?

Palack Scents is a fragrance brand in Ghana offering perfumes and related scent products through both online and offline channels.

Where is Palack Scents located?

Our physical location is at Achimota Mile 7 Post Office, Accra, Ghana.

Customers can shop with us online or visit our physical location.

Do you deliver across Ghana?

Yes. We deliver across Ghana, subject to available delivery locations and courier options.

How do I place an online order?

Select your product, add it to your cart, proceed to checkout, enter your details, choose your payment method, and complete your order.

What payment methods do you accept?

We accept the payment methods available at checkout, including Mobile Money (MoMo), Visa, Mastercard and other supported electronic payment options.

Can I pay with Mobile Money?

Yes. We accept Mobile Money (MoMo) through the available payment options.

Can I pay with Visa or Mastercard?

Yes. Supported Visa and Mastercard cards can be used where card payment is available.

How long does delivery take?

Delivery times vary depending on your location and courier availability. An estimated timeframe may be provided when you place your order.

Do you offer customer pickup?

Yes. Customer pickup is available from our Achimota Mile 7 Post Office location. You will receive the necessary pickup instructions when your order is ready.

Can I change or cancel my order?

Contact us as soon as possible. Changes or cancellations may be possible if your order has not yet been processed or dispatched.

Do you offer cash refunds?

Generally, no. Palack Scents operates an exchange/trade-in policy. Eligible returned products can be exchanged for another product.

Where required by applicable law, a different remedy may apply.

Can I exchange a fragrance?

Yes, subject to our Returns, Exchanges & Refund Policy. If the replacement costs more, you pay the difference. If it costs less, the difference may be issued as store credit rather than cash.

Can I return an opened or used fragrance?

Generally, opened or used fragrances are not eligible for change-of-mind exchanges. Defective, damaged or incorrect products are handled separately.

What if I receive the wrong or damaged product?

Contact us as soon as possible with your order number and photographs of the product and packaging. We will investigate and provide an appropriate resolution.

Are your fragrances original?

Palack Scents aims to supply genuine products sourced through legitimate channels. If you have concerns about a product, contact us so we can investigate.

How can I contact Palack Scents?

Location: Achimota Mile 7 Post Office, Accra, Ghana
Email: info@palackscents.com
Phone/WhatsApp: (+233) 554744881

For order-related enquiries, please include your order number.

Where can I find your policies?

Our Privacy Policy, Terms & Conditions, and Returns, Exchanges & Refund Policy are available on our website.